About TotaLite
TotaLite builds high-precision optical sensors that monitor critical infrastructure and buildings worldwide — detecting structural displacement with millimeter accuracy at distances up to 100 meters.

We are scaling from 50 devices per year to over 2,000 annually within three years. That's not incremental growth. It demands a fundamental shift in how we operate: tighter quality discipline, mature supply chain control, and a production system built for scale.

We are 14 people transitioning from a technical product company into a reliable hardware delivery organization. That's where you come in.

About the role
As our Hardware Support Engineer, you’ll own the complete hardware operations and technical support function as we scale from 50 to a few thousand devices in 2028. This is not a traditional help desk role. You’re building and executing a scalable operations and support.

You’ll lead hardware testing, calibration, inventory and logistics. You’ll coordinate the student operations team and manage SIM profiles for LTE-M networks in our supply chain and in the field at customers. You help our Customer Support Manager getting rapid and excellent support, troubleshooting connectivity issues on sensors deployed.

You'll work closely with our Hardware Developer, Customer Success Manager, and Product team. But ownership of the operational backbone is yours. You're not here to maintain what exists — you're here to build the operations that scale with us.

What you’ll do:

• Own hardware operations: test and calibrate TotaLite sensors, coordinate order picking, packaging, and shipping to project sites globally

• Lead student operations team: maintain quality and efficiency as volumes scale

• Build scalable support infrastructure: create documentation, identify automation opportunities, develop knowledge base, implement lean operational procedures

• Be the backup for our Customer Support Manager. You got his back and can represent him if he is on holiday.

• Act as feedback loop to Product: identify recurring issues, suggest improvements, participate in firmware testing
  
  

What you bring along:

• 3+ years in hardware support, IoT device operations, or technical support roles in technology companies. You’ve managed support operations at scale, not just answered tickets

• Proven expertise troubleshooting IoT devices and wireless connectivity (LTE-M, cellular networks) in production environments. You understand how data flows from sensors through networks to platforms

• Technical education in electronics, mechatronics, telecommunications, or similar discipline or equivalent through hands-on experience

• Strong communication skills: you explain complex technical concepts clearly to engineers and non-technical stakeholders

• Customer-first orientation: you care deeply about customer experience and take ownership of issues end-to-end

• Structured and methodical: you build processes and documentation from scratch, diagnose root causes systematically, and know when to solve issues quickly versus when to investigate deeply. 

• Excellent English language skills, written and verbal; Dutch language skills are a plus

• Bonus: affinity with infrastructure monitoring, construction, geomatics, or civil engineering. Experience hardware QA, or manufacturing support. Familiarity with support platforms (HubSpot, Zendesk)
  
  

This role is not for:

• IT support professionals who prefer following established procedures over building new processes

• You mainly want to answer tickets and escalate issues rather than own problems end-to-end

• You prefer clearly defined SOPs, detailed task lists, and minimal decision-making autonomy

• You’re uncomfortable with hardware, physical devices, or getting hands-on with testing and calibration

• You’re not excited about leading teams or coordinating operational workflows

• You see support as a steppingstone rather than a critical function you want to excel at and scale
  
  

Why you’ll like working here:

• You'll work in a fast-growing dynamic startup with customers across the globe

• We enable people to work in ways that suit their working style, which is why we offer flexible hours and hybrid-working from our Rotterdam office.

• Opportunities for professional growth and development.

• A supportive and collaborative team culture.

• Competitive salary and great pension and insurance arrangements.

• Office in the center of Rotterdam, close to public transport
  
  

Are you interested?
Apply now through the link below.

After you have applied
We aim to move quickly and transparently:

• Initial screening

• Technical conversation about your support operations experience

• Customer support and success conservation

• Practical assessment

• Final interviews with cultural ambassador

• Offer and welcome to TotaLite!