About TotaLite
At TotaLite, we lead the change in asset monitoring, revolutionizing how we observe real-time displacements in essential infrastructure. Our secret weapon? A cutting-edge optical sensor technology that pushes the envelope, enabling us to detect structural displacements with millimeter precision from up to 100 meters away. With this level of precision, we’re not just pushing boundaries—we’re setting new standards. 

We launched in 2025. Four months later, we have 26 clients across 13 countries. The market isn't waiting, it's pulling TotaLite forward. We've secured funding for the next phase: scaling!

Backed by Fugro, a global leader in geo-data, we combine startup agility with enterprise resources. We’ve rallied a top-tier team and are expanding. Join us to revolutionize asset monitoring and safeguard the bridges, tunnels, and critical infrastructure the world depends on.

About the role
As our Senior Support Engineer, you’ll own the complete hardware operations and technical support function as we scale from 50 to thousands of devices in 2028. This is not a traditional help desk role. You’re building and executing scalable operations and support.

You’ll lead hardware testing, calibration, inventory and logistics. You’ll coordinate the student operations team and manage SIM profiles for LTE-M networks in our supply chain and in the field of customers. You help our Customer Support Manager getting rapid and excellent support, troubleshooting connectivity issues on sensors deployed.

You’ll work closely with our Hardware Developer, Customer Support & Success Manager, and Product team. But you own the operational backbone. You’re not just maintaining systems—you’re building the operations that support our growth.

If you’ve spent your career in corporate IT support with detailed procedures for every scenario, this isn’t the role for you. We need someone who builds processes, not follows them.

What you’ll do:

• Own hardware operations: test and calibrate TotaLite sensors, coordinate order picking, packaging, and shipping to project sites globally

• Lead student operations team: maintain quality and efficiency as volumes scale

• Build scalable support infrastructure: create documentation, identify automation opportunities, develop knowledge base, implement lean operational procedures

• Be the backup for our Customer Support Manager. You got his back and can represent him if he is on holiday.

• Act as feedback loop to Product: identify recurring issues, suggest improvements, participate in firmware testing
  
  

What you bring along:

• 5+ years in hardware support, IoT device operations, or technical support roles in technology companies. You’ve managed support operations at scale, not just answered tickets

• Proven expertise troubleshooting IoT devices and wireless connectivity (LTE-M, cellular networks) in production environments. You understand how data flows from sensors through networks to platforms

• Technical education in electronics, mechatronics, telecommunications, or similar discipline (HBO/WO level) or equivalent through hands-on experience

• Strong communication skills: you explain complex technical concepts clearly to engineers and non-technical stakeholders

• Customer-first orientation: you care deeply about customer experience and take ownership of issues end-to-end

• Structured and methodical: you build processes and documentation from scratch, diagnose root causes systematically, and know when to solve issues quickly versus when to investigate deeply. 

• Excellent English language skills, written and verbal; Dutch language skills are a plus

• Bonus: affinity with infrastructure monitoring, construction, geomatics, or civil engineering. Experience hardware QA, or manufacturing support. Familiarity with support platforms (HubSpot, Zendesk)
  
  

This role is not for:

• IT support professionals who prefer following established procedures over building new processes

• You mainly want to answer tickets and escalate issues rather than own problems end-to-end

• You prefer clearly defined SOPs, detailed task lists, and minimal decision-making autonomy

• You’re uncomfortable with hardware, physical devices, or getting hands-on with testing and calibration

• You’re not excited about leading teams or coordinating operational workflows

• You see support as a steppingstone rather than a critical function you want to excel at and scale

Why you’ll like working here:

• You'll work in a fast-growing dynamic startup with customers across the globe

• We enable people to work in ways that suit their working style, which is why we offer flexible hours and hybrid-working from our Rotterdam office

• Opportunities for professional growth and development

• A soft and collaborative team culture

• Competitive salary and great pension and insurance arrangements

• Office in the center of Rotterdam, close to public transport

Are you interested?
Please send in your application below.

After you have applied
We aim to move quickly and transparently:

• Initial screening

• Technical conversation about your support operations experience

• Customer support and success conservation

• Practical assessment

• Final interviews with cultural ambassador

• Offer and welcome to TotaLite!

If we’re a match, we move fast.